Find Your Competitive Edge
Disruptions happen. But how travel management companies and managed travel programs respond can make all the difference to travelers, agents trying to respond and the bottom line for all. Learn how FlightGlobal Travel Waiver Services is helping Fox World Travel get ahead of disruptions to proactively re-accommodate travelers:
*Exceeding customer expectations by pushing alternative flight options to travelers
*Integrating technology to reduce average talk time to re-accommodate disrupted travelers
*Reducing agent and traveler frustration
*More efficiently and frequently applying waivers, saving money for customers
Download the five-page Case Study to read more about this pioneering approach to the costly and growing problems, and how you might integrate FlighGlobal into your own disruption management solutions.
The Challenge
During times of significant disruptions, airlines issue waivers to offer exceptions to change fees and cancellation penalties. Not only are flight disruptions a major traveler pain point, the traditional process of identifying trips that qualify for these waivers and managing them is manual and labor-intensive for TMCs. As a result, customer frustration grows when the TMC can’t efficiently apply waivers when re-accommodating travelers during a disruption event.
The Solution
As a FlightGlobal strategic partner, Fox World Travel was an early adopter of FlightGlobal Travel Waiver Services, which was integrated into their FoxWaivers 3i in July 2017. Fox Waivers 3i seamlessly alerts travelers and agents of waiver opportunities.
Results
The harsh 2017-2018 North American winter season put FoxWaivers 3i and FlightGlobal Travel Waiver Services to the test. During Winter Storm Mateo, agents proactively offered re-accommodation to 2410 customers with the same information simultaneously delivered to both travelers and agents.
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